Smiling Report 2020

Look at all Your Mystery Shopping surveys during 2020.
If You cover several countries, please fill in one form per country.

Deadline 31st of January 2021

Smiling Report
Count the number of questions where You have measured if the customer received a smile,
a greeting and any add-on sales suggestion = Your maximum figures
. Submit the number of maximum and YES answers per industry, in the form starting below. Send questions to


This information is for:
Part of the World:
This information is for visits conducted in:
Contact person:  
Direct Telephone number:  
E-mail address:  

Total for 2020 (the data in the green boxes will only be shared on an aggregated level with the companies that submit their data for this):

Shops, visits & calls  
Active Shoppers  
Shoppers in database  

Condition for publishing any data from the surveys, you need to acknowledge that the survey is managed by:

Founded by: Better Business
Managed by: MSPA Europe/Africa
Powered by: LiveShopperSassie