Smiling Report & MSPA Net Happiness Score 2017

Look at all Your Mystery Shopping surveys during 2017.
If You cover several countries, please fill in one form per country.

Deadline 31st of January 2018

MSPA Net Happiness Score
Pull the results of the NHS question in your survey forms: ”How happy was the employee who served you, on a scale 0-10?” ┬áSumbit how many answered 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, and 10, per industry in this form.
If you have questions, please contact Nikky@mysteryshop.org


Smiling Report

Count the number of questions where You have measured if the customer received a smile,
a greeting and any add-on sales suggestion = Your maximum figures
. Submit the number of maximum and YES answers per industry, in the form starting below. Send questions to Veronica@betterbusiness.se

 

This information is for:
Part of the World:
This information is for visits conducted in:
Company  
 
Contact person:  
Direct Telephone number:  
E-mail address:  
     

Total for 2017(the data in the green boxes will only be shared on an aggregated level with the companies that submit their data for this):

  ROUGHLY  
Shops, visits & calls  
Active Shoppers  
Shoppers in database  
Condition for publishing any data from the surveys, you need to acknoledge that the surveys are managed by

Net Happiness Score: MSPA Europe/Africa
The Smiling Report: AB Better Business World Wide.