First Impression and Add-on sales Report 2012

Look at all Your Mystery Shopping surveys during 2011.
Count the number of questions where You have measured if the Customer received a smile,
a greeting and any add-on sales suggestion = Your maximum figures.
In how many of these questions has the shopper answered YES?

If You cover several countries, please fill in one sheet per country.
Send questions to Veronica@betterbusiness.se, please answer at the latest 15th of February 2012.

 
This information is for:
Country
Part of the World:
Company  
 
Totally in 2011:    
Shops, visits & calls  
Active Shoppers  
Shoppers in database  

 

 
SMILE
  
         
    MAX YES  
1 Finance
 Banks  
Exchange offices  
Insurance companies  
Real Estate  
Other  
       
2 Government / Municipality
 Community Services  
Day care (for children and elderly)  
Employment agencies  
Police and Fire brigade  
Other (Municipalities, Tourism)  
       
3 Health & Beauty Care
Beauty saloons / Spa's  
Dentists  
Hair dressers  
Hospitals  
Fitness Clubs  
Other  
       
4 Hospitality
Cafés  
Catering  
Conference Centers  
Fine Dining Restaurants  
Hotels  
Pubs / Bars  
Quick Service Restaurants  
Other  
       
5 Leisure
Amusement Parks  
Bowling Halls  
Cinemas  
Entertainment Centers  
Golf Clubs  
Museums  
Sports Events  
Other  
       
6 Media
Newspapers / Publishers  
Radio / TV  
Other  
       
7 Retail Stores
Book stores (Barnes & Noble, Amazon etc.)  
Clothing - Specialty Stores
(The Gap, H&M etc.) 		 
Convenience stores  
Cosmetics  
Department Stores
(Macy's, Nordstrom etc.) 		 
Eye glasses  
Grocery / Food  
Home decor / Furniture  
IT / Telecom  
Jewellery / Accessories  
Liquor (landside, city locations)  
Duty Free stores (airside)  
Medical  
Hyper markets, Mass Merchandisers (Carrefour, Wal-mart etc.)  
Petrol  
Pets  
Shopping Centers  
Toy stores  
Other  
       
8 Automotive
 Sales  
Service / Repair  
Other  
       
9 Transport
 Airlines  
Buses  
Car rentals  
Delivery - Couriers  
Taxi  
Train / Metro  
Travel Agencies  
Other  
       
10 B2B
PR Agencies  
Web Hosts / designers  
Other  
       
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