First Impression and Add-on sales Report 2010

Look at all Your Mystery Shopping surveys during 2009.
Count the number of questions where You have measured if the Customer received a smile, a greeting and any add-on sales suggestion = Your maximum figures.
In how many of these questions has the shopper answered YES?

If You cover several countries, please fill in one sheet per country.
Send questions to Veronica@betterbusiness.se, please answer at the latest 15th of February 2010.

This information is for:
Country
Total Turnover Index
Part of the World:
2009 compared with 2008
Company
 
for Your company in this country
Totally in 2009:    
Shops, visits & calls  
Active Shoppers  
Shoppers in database  

 

 
SMILE
  
         
    MAX YES  
1 Finance
 Banks  
Exchange offices  
Insurance companies  
Other  
       
2 Government
Community Services  
Employment agencies  
Police  
Post  
Other (Municipalities, Tourism)  
       
3 Health & Beauty Care
Beauty saloons / Spa's  
Dentists  
Hair dressers  
Hospitals  
Other  
       
4 Hospitality
Cafées  
Conference Centres  
Fine Dining Restaurants  
Hotels  
Pubs  
Quick Service Restaurants  
Other  
       
5 Leisure
Amusement Parks  
Bowling Halls  
Cinemas  
Entertainment Centres  
Fitness Clubs  
Golf Clubs  
Museums  
Other  
       
6 Media
Newspapers / Publishers  
Radio / TV  
Other  
       
7 Retail Stores
Automotive, dealership/service  
Book stores (Barnes & Noble)  
Clothing - Specialty Stores
(The Gap, MoMa Brookstone) 		 
Convenience stores  
Cosmetics  
Department Stores
(Macy's, Nordstrom) 		 
Eye glasses  
Grocery / Food  
Home decor / Furniture  
IT / Telecom  
Jewlery / Accessories  
Liquor (landside, city locations)  
Duty Free stores (airside)  
Medical  
Hyper markets, Mass Merchandisers (Target, Wal-mart)  
Petrol  
Pets  
Toy stores  
Other  
       
8 Transport
Airlines  
Bus  
Car rentals  
Delivery - Couriers  
Taxi  
Train / Metro  
Other  
       
9 B 2 B
PR Agencies  
Web Hosts / designers  
Other  
       

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