Pressreleases

The Smiling Report 2011 shows that 25% of customers do not receive a smile
Mystery Shopping Providers in Europe, North- and South America, Asia and Africa have participated in the Smiling Report 2011 which compiles customer service data from evaluations conducted across a spectrum of industries. The summary of data for 2010 includes answers to more than 1,2 million questions covering Smile, Greeting and Add-on sales in 27 countries.

Read more in English (2011-03-14)

Read more in Bulgarian (2011-03-28)
Read more in Chinese - Simplified (2011-03-28)
Read more in Chinese - Traditional (2011-03-28)
Read more in Croatian (2011-04-04)
Read more in French (2011-04-04)
Read more in Russian (2011-03-28)
Read more in Spanish (2011-03-28)
Read more in Swedish (2011-04-04)

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