Pressreleases

The Smiling Report 2010 shows that the trend continues downwards
Mystery Shopping Providers in Europe, North America and Asia have participated in the Smiling Report 2010 which compiles customer service data from evaluations conducted across a spectrum of industries. The report 2010 includes answers to 470 680 questions covering Smile, Greeting and Add-on sales in 14 countries.

Read more in English (2010-04-22)
Read more in Swedish (2010-04-22)

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